Most of the front door of Rachel Taylor's little yellow house in White Sulphur Springs, W. Va., is pasted with paw prints where her dog struggled to get inside during the flood last month. He was too big to carry through the rising waters.

Across the street, nestled between two battered houses, an empty lot is marked by a cross with an array of flowers and photos — a small memorial for a family washed away by the torrent.

Taylor's dog survived and is now with some of her family members in Kentucky. But those neighbors across the street, the Nicelys, were swept away when their house collapsed; they have since been confirmed dead.

"When I start feeling overwhelmed with this," Taylor says from her front porch, "I just look across the street at that memorial and I think, there's nothing that we have lost that can't be replaced or mended."

She and her husband spent seven years renovating this 1930s Craftsman house, room by room. They were just about done with renovations when their house flooded a few weeks ago. Today the living room is gutted.

"You know, the first couple of days it was very intense," Taylor says. "It was kind of 'crisis mode.' Maybe that's the way I would describe it, because you didn't really have time to think about it and process it."

But once the full extent of the damage set in, Taylor says, she developed severe nausea and carsickness to the point of not being able to drive.

A number of people, she says, have chalked up her symptoms to nerves. "You know, the stress level. You don't realize your body is just having a response to this."

Taylor worries that the houses in her neighborhood will remain abandoned and that she, her husband and her 14-year-old daughter won't feel safe at home anymore. She plans to rebuild, but says her family will likely sell the house and move.

Kara Lofton / West Virginia Public Broadcasting

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West Virginia Public Broadcasting

"The words we use when we talk about it are 'I don't know if I have it in me;' 'I'm not sure if I can do it again,' " she says. "Things like that. And then we just say, 'Well, we'll take it one day at a time.' "

Psychologists say this kind of response is normal following natural disasters.

"It's a physical aspect of the stress response — it will affect the body's ability to concentrate, to rest and to be able to function," says Marcie Vaughan, leader of the state-funded West Virginia Community Crisis Response Team. "Cognition is slowed and impaired," she adds.

Vaughan's team offers support, counseling and referrals for further mental health care at local behavioral health centers.

"From the behavioral health perspective, we find we are more in need after the tenth [or] twelfth day," Vaughan says, "just because immediate needs of food, clothing and shelter take precedence."

In the first few days following the flood, Vaughan's team members split their time between helping people replace lost psychiatric medications and looking for signs of mental distress in people at shelters or feeding stations.

"We see fatigue, problems with cognition," she says. "You have individuals who walk into a supply center and they have no idea what they need."

A 2012 study published in the journalSocial Psychiatry and Psychiatric Epidemiology found that while most people bounce back a few months after a disaster, if their ongoing stressors aren't addressed — such as a lack of permanent shelter, financial challenges and repeated exposure to the trauma — affected residents will continue to struggle.

In addition to Vaughan's team, church disaster-assistance teams and Hope Animal-Assisted Crisis Response — a support organization that uses trained therapy pets for comfort — stepped in to help.

"As the fatigue sets in and the frustration, we see an increased need for behavioral health intervention," says Vaughan.

Unfortunately, that's just when the work becomes hardest, Vaughan says, and it's often after national organizations and media have lost interest. Very real, tough problems persist, though only local groups and neighbors remain to extend helping hands.

This story is part of NPR's reporting partnership with West Virginia Public Broadcasting and Kaiser Health News.

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