It's hard to imagine a more magical way to begin a museum visit than to step inside The Infinity Mirrored Room at The Broad Museum. Artist Yayoi Kusama has covered the walls, floor and ceiling with mirrors. LED lights hang from the ceiling and are reflected everywhere you look.The lights sometimes move with the closing of the door, and create a wonderland of infinite color.
The shimmering installation is absolutely transporting — but can only be viewed for 45 seconds. No more than two or three people at a time can enter this small space, and there's a long line of others outside, patiently waiting to get in. It's hard to be mad, though, because the guard who ushers you out is so knowledgeable and pleasant — and he's not an outlier.
At the 5-month-old Broad Museum, guards aren't just there to protect the beautiful and provocative art. They are there to engage with visitors — talking and teaching about the artworks.
Guard Sabrina Gizzo might easily be mistaken for a docent. She's talking with some visitors about Thomas Struth's huge color photograph of a crowd at a museum in Florence Italy. In the photo, tourists are dressed in summer clothes — shorts, T-shirts, caps, sneakers. Struth photographs the crowd facing us, looking up at something we can't see. As Los Angeles visitors to The Broad study Struth's photograph — a museum crowd looking at another museum crowd — one Broad visitor notices that a man in the photograph is wearing sunglasses clipped to the front of his shirt. Gizzo suggests that her guest take a very close look at the sunglasses.
Why? Turns out, if you look closely, a famous statue can be seen in the reflection of the man's glasses: Michelangelo's sculpture of David.
I've looked at Struth's photograph several times and never noticed the reflection until now. Once Sabrina Gizzo points it out, our pleasure in the artwork deepens.
Gizzo is one of 110 gallery guides — they're called visitor services associates — that Broad Director Joanne Heyler installed in the museum. Here's her thinking: "What could be better and more individualized than having floor staff in the gallery posted right there next to the artwork, of whom you could, as a visitor, ask questions to indulge your curiosity, to have an interesting conversation?"
In the museum mecca of Washington, D.C., gallery guards wear cop suits and immobile faces. The Broad guards have no uniforms — they wear black clothes, bright red lanyards and big smiles. They schmooze about the art and the building, and politely keep visitors from getting too close to the work. Lauren Girard, associate director of visitor services, hired and trained them to do a bit of everything.
"The person who is taking your tickets can also explain a lot about the artwork," Girard says. "And the person in the galleries can explain about the programming. Everyone, across the board, can help you figure out how to book a restaurant reservation. So we're looking to do a concierge experience here."
At The Broad on any given day there are 50 VSAs. They're paid $12.50 an hour, for a maximum of 30 hours. (In case you're wondering, the museum also has staffers devoted entirely to safety and protection. "We have a state-of-the-art security system that includes security guards whose sole job is traditional security," says Joanne Heyler. "We have cameras everywhere ... as well as with human eyes. But a part of the VSAs' jobs, one of the essential parts, is to keep the art safe and to keep people safe.") The VSAs have all had 40 hours of training — with curators and online — learning about the building, the artists, the artwork, and how to respond in delicate situations.
Let's say, for example, a visitor says he hates a work in the collection.
"We've taught them that that's a completely valid reaction," Girard says. "You don't have to like everything. In fact, a lot of contemporary art was made specifically to provoke reactions like that. So what we do is, we ask people to just explore that. If they want to talk about it, great. Let's talk about it. It's completely fine to not like something."
In one gallery, Celia Lopez — who like many VSAs is also an artist — is explaining to a difficult visitor (me!) why a vacuum cleaner is on display in an art museum.
Artist Jeff Koons, she explains, plays with the "idea of putting something that isn't normally seen in a museum in a museum setting. ... In a way, it goes back to anthropology," she says. "If you go to an anthropology museum, you see tools that people used years ago."
Sometimes artists whose work is included in The Broad collection visit the museum. When local artist Mark Bradford asked to come and speak with the guards, VSA and filmmaker Caleb Hammond was thrilled.
"He was really off the cuff, and told us about the highs and lows of his career," Hammond says. "Sometimes you just see the highs when somebody's made it in the museum. He talked about his experience right out of grad school and how he had all this debt that he thought he'd never pay off. Just to hear somebody at the top of their game be real with us, it was really encouraging, I think, for everybody."
Glenn Ligon — a New York artist who explores themes of race and identity — got the rock-star treatment when he visited.
"I didn't know he was coming," Broad Director Joanne Heyler says. "I walked up to the galleries, and I happened to bump into him right away. And he had this look on his face of delight and surprise, and he said: Your guards, they really know about my work!"
Back in the gallery, visitor Luke Fair turns guide Celia Lopez's attention from the Koons vacuum cleaner to a shimmering aluminum and copper-wire wall drape from Nigeria.
"It is supposed to look like a tapestry," Lopez explains. "The artist is El Anatsui, and he actually wanted the bottle caps to look like material. ... And the color is supposed to resemble the African kente cloth."
Admiring the work from up close and afar, the visitor and the guide are having a splendid conversation — it might just make their day. And this makes Visitor Services Director Lauren Girard proud.
"Contemporary art is not necessarily easy," Girard says. "It can be off-putting, especially if it's your first time in a museum. And I wanted to make sure that people who came here felt welcome. I want them to come back."
It seems to be working: Online advance tickets are booked for months. And without tickets, weekend visitors to the Broad can wait for hours. But that twinkle room is worth the wait!
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