RobinHood | WYPR

RobinHood

Emily Sullivan/WYPR

Ashley Merson has been scrimping and saving for a house for four years. She paid off her debts, got her credit score up and finally was able to make an offer  on a two-bedroom duplex house in Hampden -- and more than ready to leave her low-income apartment complex, where she, her young son and disabled brother squeeze into a one-bedroom.

But just as she was about to settle on that house, malware attacks on Baltimore City’s computer servers locked up the system, leaving her stuck in the apartment.