Baltimore City Department of Public Works

Since his 2021 appointment, Jason Mitchell’s DPW has weathered intense criticism from both residents and City Council members on multiple fronts.

“You can go ahead and clean it, but it might be back there the next day.”

Residents won’t have to rely on mailed water bills, which have not been reliable in the past.

The plant operations are smoother than they were before the state took over but there’s a long way to go.

Thousands of people won’t have to treat tap water anymore before consumption, officials said.

There were more than two dozen sites where crews collected water samples earlier this week.

Thousands of residents across the city and even more in the county were advised to boil water until further notice.

DPW Director Jason Mitchell and Dist. 9 City Councilman John T. Bullock discuss the E. coli-related boil-water advisory for parts of West Baltimore.

More than half of DPW's pickup crew workers called out on a single day

Baltimore’s Water4All program was designed to help low income residents pay the city’s infamously unaffordable water bills. But advocates say a payment clause could inadvertently disqualify enrolled renters from other anti-poverty benefits by classifying their bill assistance as taxable income.