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24/7 Library: MarylandAskUsNow!

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Maryland AskUsNow! is the statewide online library chat service available to Marylanders 24 hours a day, 7 days a week. Librarians answer questions and provide research guidance, and since its launch in 2003, they have answered over 418 thousand questions by chat.

Rebecca Starr, Enoch Pratt Librarian and Maryland Ask Us now, provides this reflection.