My big fat American airline

Robert Isom, the COO of US Airways and John Snook, the Senior Vice Presdeint of Customer Service at American Airlines share their thoughts on the challenges of the coming merger and their hopes for the future airline.
Read more: http://feeds.americanpublicmedia.org/~r/APM_Marketplace/~3/4Rzjg5Y1tDs/my-big-fa...
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